Frequently asked questions
How long does an order take to be delivered?
Orders are shipped from our warehouse within 24 to 48 hours.
The delivery time will then depend on your location (between 7 and 12 days).
If you need more information, you can contact us at: info@ateliersaint.com. Our customer service team will respond to your request within 24 hours.
How can I track my order?
When an order is placed, you will receive a confirmation email with your order number.
You can then simply go to our order tracking page and enter your order number to track it in real time.
How to contact our customer service?
You can contact us at this email address: info@ateliersaint.com
Please feel free to contact us with any questions, concerns, or comments. We are here to help!
Our customer service team will respond to your request within 24 hours.
Returns and refounds
Once your order has been delivered, you have 14 days to return the items to our warehouse address.
If it is an exchange, once the return has been received and approved, the replacement item will be shipped to the original delivery address.
To request a return or exchange, please contact our customer service team at this email address: info@ateliersaint.com. Our team will process your request within 24 hours.